Got questions? Get answers! We are here to help.

  • 2026 UPDATE: Due to extremely high demand, we are currently only able to undertake one-off work for the residents of the Kenton and South Gosforth areas, though we might be able to consider requests from larger businesses and commercial customers, too. We remain open to media enquiries and community project partnerships.

    For smaller jobs (2-3 hours) we tend to stay local to Newcastle upon Tyne, but for full-day or multi-day jobs we additionally cover Gateshead, Whitley Bay, North Shields, Blaydon, Whickham, Killingworth, Lemington, Howdon, Westerhope and Shiremoor.

    Within the Newcastle area, we cover Arthur’s Hill, Benwell, Scotswood, Blakelaw, Byker, Denton, Elswick, Fenham, Fawdon, Gosforth, South Heaton, High Heaton, Kenton, Ouseburn, Walker and Wallsend.

  • While there is no minimum size threshold for the gardens we work on, sometimes it may not be financially viable for us to visit particularly small spaces unless we charge our minimum call-out fee of £80, which - understandably - may feel too high for customers who might only require a small lawn to be mowed or a small hedge to be trimmed. Majority of our visits last two hours or more.

  • ReGreen is a Community Interest Company (CIC), which means we are a business with a purpose. We are not a charity - we charge for our services like any other gardening company - but making a positive impact matters just as much as doing a great job. Instead of paying profits to shareholders, we reinvest them into local environmental and community projects. Being a CIC means we are legally set up to put community benefit at the heart of everything we do.

  • Yes to all three! We hold £5 million Public Liability Insurance, £10 million Employer’s Insurance and current Waste Carrier’s License. Between our team, we have a number of qualifications from City & Guild, LANTRA and Royal Horticultural Society, as well as BSc in Ecology and Conservation, BSc in Sustainable Land Management, Diploma in Food Science and Nutrition, and Diploma in Forestry and Arboriculture.

    Even if you do not choose to use our services today, always make sure the gardeners you approach hold relevant qualifications, insurances and a current waste carrier license - you can be held legally responsible for the cost of illegal waste disposal if you do not check if the tradesperson you hire holds a valid waste carrier license!

  • As you can imagine, our availability changes depending on the season and we generally recommend getting in touch well in advance of the time you wish to get the work done to avoid disappointment. If at any given time we find ourselves unable to accommodate requests, we can still recommend friendly gardeners who sometimes have more availability than we do, so it’s still worth sending us a message, even at the peak of the season!

  • We provide a wide range of organic gardening services and you can find the full list of our offering here. Please bear in mind we currently do not offer:

    • patio washing

    • fencing

    • hard landscaping

    • soil/compost removal

  • Costs depend on garden size, access, work and materials required, amount of waste to be disposed and, in some cases, distance to the location. We provide free, no-obligation, fully itemised estimates before any work begins so that you have a clear picture of the likely cost from the very start!

  • That’s correct! We have a number of fantastic customers across the North East and to date we have collaborated with hundreds of domestic garden owners as well as mental health charities, care homes, landlords, social housing providers, community groups, schools, churches, galleries, landscape designers and more.

  • We offer both one-off visits as well as regular maintenance, though please always check our availability first. For short one-off visits of under 2 hours in duration, we may charge a minimum call-out fee where the customer is local enough. In the case of small requests from further afield we may be unable to visit altogether (although we have visited as far as Hamsterley in the past where the customer was happy to pay for our travel time!)

  • Not necessarily. Where the garden is accessible and the work to be carried out has been agreed in sufficient detail, we are happy to visit while you are away. If you wish, you may leave the keys to the property with us where access is not straightforward.

    Conversely, if the work is complex, involves, for example, removal of some specific plants or planting up specific locations, you might want to be present to ensure we fulfill your vision accurately.